Kunal Kamra “Accepts” Bhavish Aggarwal’s Offer to Join Ola — But Only If Demands Are Met

Kunal Kamra, well-known for his outspoken comedic style, recently accepted Ola CEO Bhavish Aggarwal's invitation to join Ola Electric on the condition that significant changes are made to Ola’s customer service policies. Kamra’s initial criticism of Ola stemmed from recurring customer complaints about the company’s EV scooter service, particularly delayed repairs and inadequate customer support.

The comedian shared his response in a viral post, detailing his demands, which primarily focus on ensuring better service timelines and customer compensation. Kamra proposes that Ola complete all EV scooter repairs within seven business days. For delays extending beyond this period, he suggests that customers receive either a temporary replacement scooter or a daily reimbursement of ₹500 until their scooter is fixed. Additionally, he asks for a daily fine of ₹500 to be paid to customers for each day beyond the repair deadline, up to a maximum of ₹50,000. Kamra also suggests two types of insurance for each new Ola scooter: one for the vehicle and one to cover service, with the latter at no additional cost to customers.

Kamra's bold move follows Aggarwal’s previous jibe on X, where he taunted Kamra, suggesting that he could earn more working for Ola than from his "failed comedy career." The Ola CEO’s response came after Kamra tagged both Aggarwal and Union Minister Nitin Gadkari in posts calling for a resolution to Ola’s service issues, prompting numerous Ola Electric customers to voice similar frustrations in the comments. Kamra’s demands have since garnered significant attention, highlighting the pressing service concerns within the EV industry, especially for companies aiming for mass adoption in India.

Ola Electric responded to Kamra's criticism with a statement that it has resolved 99% of service complaints to customer satisfaction through its comprehensive redressal mechanism. However, Kamra’s demands bring to light broader questions about the consistency and accessibility of EV customer service. If his suggestions were implemented, Ola would need to provide higher accountability and potentially significant compensations for delays — measures that could set a new standard for customer expectations in the EV industry.

For Kamra, who has built a reputation on sharp satire, this exchange with Aggarwal serves as both a critique of corporate responsibility and a reflection of public frustration with subpar service. By taking up Aggarwal's offer on his terms, Kamra has effectively used his platform to advocate for consumers, putting pressure on EV companies to prioritize customer satisfaction over market expansion.

While it remains to be seen if Ola will respond further to Kamra’s demands, the debate has sparked widespread discussion on social media about EV maintenance standards and customer rights. Kamra’s post has also highlighted the role of public figures in holding companies accountable, showcasing how humor and social media can influence corporate practices.

As the EV sector continues to grow in India, maintaining a strong service network will be crucial for companies like Ola Electric to build trust and long-term customer loyalty. Kamra’s proposal, though humorous, underscores the need for clear service commitments and reflects consumer expectations in an evolving market.

Refrence From: indianexpress.com